Customer Service And Communication Skills With The Public

Fundamental Customer Service Skills

Learn the meaning of customer service, important hard and soft skills, the importance of good communication with customers and how to maintain a positive attitude in customer service.

Conflict Resolution for Customer Service

Explore the obstacles of effective listening, tips for becoming a better listener, ways to handle challenges in customer service, how to personalize customer service and strategies for resolving customer service complaints and conflict.

Using Phones in Customer Service

Examine phone skills for customer service, how to take messages and leave voicemails, and challenges and tips for telephone customer service.

Using Email for Customer Service

Study ways to use email as a customer service strategy, reasons to use emails in customer service and how to create marketing opportunities from customer service emails.

Customer Service Email Strategies

Find out how to write effective emails in the workplace, identify shortcuts for customer service emails, write customer service emails and avoid common customer service email mistakes.

Stress Management for Customer Service

Take a closer look at how to deal with stress in the workplace, the benefits of stress management and tips and techniques for managing stress.