Hours: 20
Cost: 600$
Place: In Academy
Language: English/ Arabic
Defining Total Quality Management
■ The concept of Total Quality Management
■ The philosophy behind Total Quality Management
■ Leading lights and their ideas
Principles of Total Quality Management
■ The core principles in achieving Total Quality Management
■ Prevention not correction
■ Customer focus
Techniques used in Total Quality Management
■ Process improvement
■ Benchmarking
■ Cause and effect
■ Measurement
■ Cost of quality
Implementing Total Quality Management
■ Principles into Leadership
■ Commitment and involvement
■ Organizational culture
Benefits of Total Quality Management
■ To the customer – improved quality
■ To employees – increased satisfaction
■ To the organization – better performance